All orders are processed within 24 hours. Delivery usually takes between 5-7 business days. All orders are sent via courier and are fully trackable. All orders have a flat shipping rate of €3.99 with FREE delivery on orders over €30.

If you’ve made a mistake with your delivery details, please email us straight away at info@firstoptionproducts.com. We aim to process orders within 24 hours, so please be aware once your order has been dispatched it’s no longer possible to make changes on the shipping address.

We hope you love your Ogato makeup remover pads, but if for any reason you are dissatisfied with them, please email us at info@firstoptionproducts.com and we'll be in touch with instructions to start the refund process. We offer a 60 day warranty and returns policy. Refunds exclude any shipping charges incurred.

Our makeup pads are cleverly designed using fibre technology. Activate the fibres with a splash of warm water and watch as they reach deep into pores to trap and remove makeup, dirt and impurities. They are also much more absorbent than regular face cloths. The anti-bacterial sponge holds much more water, allowing for easy and effortless makeup removal without stripping vital oils or drying out the skin.

Each pad can be used up to 250 times.

Yes, they are gentle on skin and safe to use every day.

Yes, you can. The super soft fibres are designed to remove all traces of makeup without the need for other products, but it is personal preference if you like to use a cleanser anyway.

Yes, our unique eye makeup rounds are flexible & easy to grip so you can remove even stubborn waterproof mascara with precision. Make sure to hydrate the cloth with plenty of water first.

Yes, they are eyelash extension friendly! Our makeup pads are super soft and gentle and contain no chemicals or toxins.

We recommend hand washing the pads after each use with warm water & soap. Use the wash bag provided to wash in the washing machine once weekly, or as desired. Avoid fabric softener as this can leave a coating on the fibres. Air drying is best to help your makeup pads last longer and maintain shape.

If you would like to become a stockist or place a wholesale order, please email ogato@firstoptionproducts.com - please type ‘WHOLESALE’ in the subject line and we will get back to you as soon as possible.

We love meeting new people who want to help grow our small business! For any collaboration enquiries, please email ogato@firstoptionproducts.com.